Please see more information and contact details on Partner services page. For refunds of third-party services, please contact the service provider directly (e.g., hotels, car rental, airport parking).For issues with voluntarily refunds or refunds due to cancellations/flight changes by Wizz Air, please use Virtual Assistant Amelia (type in “Refund”) or check the Refund page.Consult with your bank in case if the refunded amount got blocked or revoked.Check if the refunded amount was uploaded to your Account in the form of WIZZ Credits.
Please contact your travel agency directly to request information and your money. If the booking was made not with Wizz Air directly, then the funds could arrive to the travel agency’s bank account.
